Terms & Conditions
TIMINGS OF THE DELIVERY
INCASE NO ONE IS HOME
INCORRECT ADDRESS AND ADDRESS CHANGE REQUESTS
RETURN AND REFUND POLICY
We hope you were delighted with your products
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as flowers, cannot be returned after 24 hours of receipt. We also do not accept products that have been damaged or broken after exchange of goods in good condition upon leaving the store. Gift cards are non-returnable items.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted that is if they are applicable such as:-
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any gift item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless otherwise stated in store and with an appropriate receipt.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to – 185 Howth Road, Clontarf, Dublin D03 C4H3, Ireland
To return your product, you should mail your product to - 185 Howth Road, Clontarf, Dublin D03 C4H3, Ireland.
Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, time may vary for your exchanged product to reach you.
If you are shipping an item over €75, you should consider using a shipping service where you can track your shipment or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
WEDDING FLOWERS CONTRACT
As your Wedding Florist, we promise to do everything in our power to deliver flowers that you can be proud of. We will work with you on every level to ensure you are completely satisfied and happy with your flower arrangements. Thank you for placing your trust in us, and we look forward to working alongside you to make your day special. Please read and agree to the terms below to allow us to do so:
A €100 non-refundable deposit is paid to secure the date. Outstanding balance is due 4 weeks prior to the delivery date.
In the event of cancellation, payment will be refunded for bookings cancelled prior to the 4 week lockout date. Deposits, however, are non-refundable. Greendoor Florist reserves the right to cancel the booking.
Due to the nature of nature, we cannot foresee if certain flowers will be available as predicted. We will do our best to make your flowers the most beautiful creations possible. By providing us with pictures of the types of flowers, colours and designs you like, you can help us do so.
If you opt to collect and set up the flowers yourself, we will not be held liable and responsible for the condition of your flowers once they leave our premises.
We will take photos of your flowers and we reserve the right to use any photographs for display or promotion without compensation to you.
Payment of the deposit would mean that you agree to the terms and conditions set out in this contact. Thank you very much and we are very excited to be making you wedding flowers!